PRIVACY POLICY

1.0 Our core beliefs regarding user privacy and data protection

  • User privacy and data protection are human rights
  • We have a duty of care to the people within our data
  • Data is a liability, it should only be collected and processed when absolutely necessary
  • We loathe spam as much as you do!
  • We will never sell, rent or otherwise distribute or make public your personal information

2.0 Relevant legislation

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer (details of whom can be found in section 9.0) for clarification.

3.0 Personal information that this website collects and why we collect it

This website collects and uses personal information for the following reasons:

3.1 Site visitation tracking

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 6.0 below).

GA makes use of cookies, details of which can be found on Google’s developer guides.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

3.2 Our blog

Should you choose to add a comment to any posts that we have published on our blog, the name and email address you enter with your comment will be saved to this website’s database, along with your computer’s IP address and the time and date that you submitted the comment. This information is only used to identify you as a contributor to the comment section of the respective blog post and is not passed on to any of the third party data processors detailed below. Only your name will be shown on the public-facing website although if the supplied email address is linked to a Gravatar account, your Gravatar photo will also be displayed.

Your comment and it’s associated personal data will remain on this site until we see fit to either 1.) remove the comment or 2.) remove the blog post. Should you wish to have the comment and it’s associated personal data deleted, please email us using the email address that you commented with.

If you are under 16 years of age you MUST obtain parental consent before posting a comment on our blog.

NOTE: You should avoid entering personally identifiable information to the actual comment field of any blog post comments that you submit on this website.

3.3 Contact forms and email links

Should you choose to contact us using the contact form on our Contact us page or an email link, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors defined in section 6.0. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP).

3.4 Email newsletter

If you choose to join our email newsletter, the email address that you submit to us will be forwarded to Campaign Monitor who provide us with email marketing services. We consider Campaign Monitor to be a third party data processor (see section 6.0 below). The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.

Your email address will remain within Campaign Monitor’s database for as long as we continue to use Campaign Monitor‘s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.

While your email address remains within the Campaign Monitor database, you will receive periodic newsletter-style emails from us.

4.0 How we store your personal information

As detailed in section 3.2 above, if you submit a comment to a blog post published on this website some personal information will be stored within this website’s database. This is currently the only occasion where personal data will be stored on this website. This data is currently stored in an identifiable fashion; a limitation of the content management system that this website is build on (WordPress). In the near future we aim to change the storage of this data to a pseudonymous fashion meaning that the data would require additional processing using a separately stored ‘key’ before it could be used to identify an individual.

Pseudonymisation is a recent requirement of the GDPR which many web application developers are currently working to fully implement. We are committed to keeping it as a high priority and will implement it on this website as soon as we are able to.

5.0 About this website’s server

Standard Web Hosting is based on a shared hosting on dedicated web servers located in one of two data centres located in Cheltenham.

Servers are connected directly to the UK Internet backbone using fully redundant Tier-1 connections.

The data centres are fully accredited with ISO 27001 which covers operations and security. The data centres provide maximum security, with access strictly limited to cleared personnel and monitored by extensive CCTV and access control systems. We’ve put in place a comprehensive range of physical security measures to guarantee the safety of your data.

CCTV covering all areas of the data centres and corporate offices. Highly experienced security guards on duty 24/7, 365 days a year.

Role-based access control swipe-card system across multiple secure areas to ensure absolutely no access by unauthorised personnel. We employ extensive environmental controls to make sure our servers max out their potential and deliver top performance day-in, day-out. Multimillion pound Denco system ensures the data centre climate is monitored and adjusted to perfection at all times. Top of the line air conditioning units.  Humidity analysers and accurate temperature monitors. Fire suppression equipment – if the worst should happen, FM-200 gas is discharged within just two seconds to suppress the affected area.

Our data centres use the most advanced APC X UPS system available, providing uninterruptable power to all servers. In the case of a power outage, the power supply is switched instantly (with absolutely no interruption) to a diesel generator capable of powering the data centres for 30 days.

6.0 Our third party data processors

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section 2.0.

  •     Google (Privacy policy)
  •     Campaign Monitor (Privacy policy)
  •     Gravatar (Privacy policy)

7.0 Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

8.0 Data Controller

The data controller of this website is: Growth by Design Limited, a UK Private limited Company with company number: 10328235

Whose registered office is:

14 More House Business Centre, Ditchling Road, Wivelsfield, East Sussex, RH17 7RE

And whose operating office is:

14 More House Business Centre, Ditchling Road, Wivelsfield, East Sussex, RH17 7RE

9.0 Data Protection Officer

Henry Laker
Managing Director
Telephone: 01444 8103530

10.0 Changes to our privacy policy

This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.